Please note, new registrations will be processed Monday through Friday 8:30AM - 4:30PM PDT will receive logins and instructions within 24 hours of payment.
Courses purchased on weekends or holidays will receive logins and instructions on the next business day.
The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.
Upon completing this course, you will be able to:
• Define a conflict
• Identify the stages of conflict
• Describe the importance of communication
• Apply assertiveness techniques to get a point across
• Deal with difficult people more effectively
• Recognize the criteria for an effective negotiator
• Describe how power can be used/abused in negotiation
• Identify when to close negotiations
The course duration is approximately 4 hours.
A final mark of 100% is required in order to receive a certificate of completion. Upon successful completion you can download your certificate.
This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification.
How registration works:
Please note, new registrations will be processed Monday through Friday 8:30AM - 4:30PM PDT will receive logins and instructions within 24 hours of payment.
Courses purchased on weekends or holidays will receive logins and instructions on the next business day.
Please contact Ally Bodnar at 604-298-7795 or [email protected] for more information.
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| Communication, Negotiation, Conflict Resolution |
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Refund Policy
No cancellations/refunds once the login/password has been activated by the student.