Independent Contractors and Businesses Association (ICBA)

Communication, Negotiation, Conflict Resolution (Online)
Gold Seal: 2 Credits * HPO: 8 Group A CPD Points
Date
Ongoing
Event Description

Please note, new registrations will be processed Monday through Friday 8:30AM - 4:30PM PDT will receive logins and instructions within 24 hours of payment.

 

Courses purchased on weekends or holidays will receive logins and instructions on the next business day.

 

The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

 

Upon completing this course, you will be able to:

• Define a conflict

• Identify the stages of conflict

• Describe the importance of communication

• Apply assertiveness techniques to get a point across

• Deal with difficult people more effectively

• Recognize the criteria for an effective negotiator

• Describe how power can be used/abused in negotiation

• Identify when to close negotiations

 

The course duration is approximately 4 hours.

 

This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 75% is required in order to receive a certificate of completion. Upon successful completion you can download your certificate.

 

How registration works:

 

Please note, new registrations will be processed Monday through Friday 8:30AM - 4:30PM PDT will receive logins and instructions within 24 hours of payment.

 

Courses purchased on weekends or holidays will receive logins and instructions on the next business day.

Contact & Support

Please contact Ally Bodnar at 604-298-7795 or ally@icba.ca for more information.

Pricing
All prices in Canadian dollars
Ticket Price
Communication, Negotiation, Conflict Resolution
  $150.00
Additional Information

System Requirements:

 

It is recommended students use a computer with the following:

 

• Pentium 4, 3 GHZ
• 2 GB of system memory (RAM)
• Speakers or Headset
• High Speed Internet Access
• Adobe Flash Player 10+

 

Please note at this time it is not recommended that students use any version of Internet Explorer. We suggest that they either use Google Chrome or Firefox to take their course(s).

 

Please note that while the software is compatible with Mac computers, it is not compatible with iPads or iPhones.

Cancellation &
Refund Policy

No cancellations/refunds once the login/password has been activated by the student.

 
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