What is a difficult conversation?
In the workplace, a difficult conversation is one in which you have to manage emotions and information in a sensitive way, to deal with a workplace issue. A difficult conversation may involve:
- Giving a performance review
- Asking your boss for a raise
- Confronting an employee over inappropriate behaviour
- Speaking out in a meeting when you do not agree with the consensus
- Communicating tough business decisions
Typically these are topics you don’t want to talk about, situations where you’re not sure what to say, circumstances where the outcome is uncertain or discussions that make you or the other person feel uncomfortable.
However, as a supervisor it is likely that you will need to have difficult conversations from time to time. This is not only normal; it is part of your job. If handled properly, these conversations provide you the opportunity to:
- Resolve workplace conflict quickly and efficiently
- Increase employee performance and engagement
- Improve workplace relationships
We avoid difficult conversations in the workplace because it makes us feel uncomfortable. Even experienced leaders can find these conversations overwhelming, despite being an important part of your role. Do you make excuses to avoid difficult conversations? Examples:
- “I don’t want to hurt anyone’s feelings”
- “Now is not the right time”
- “Everyone makes mistakes on occasion”
- “The problem will fix itself”
However, most workplace problems do not go away by themselves. Your best strategy is to learn the steps to have a difficult but successful conversation. This valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve workplace interactions. Through structured learning and interactive case studies we will explore:
- Why should you have that difficult conversation
- Reasons we avoid difficult conversations
- How to prepare for a difficult conversation
- How to handle a difficult conversation
- How to have the conversation without triggering a defensive response
- How to manage emotions; both yours and theirs
- What to do after the conversation
Who should attend?
Anyone who wants to develop skills to approach difficult conversations with confidence.
Presenter: Pamela Bragg
Pamela is a professional consultant, trainer and coach with over 25 years’ experience in Organizational and Leadership Performance within multi-national environments, both union and non-union.
Her professional background includes work as a senior HR Director with Lafarge North America where she was the key HR business partner for the Product Line General Managers (ready mix concrete, aggregates, cement manufacturing, asphalt, pave and construction) and leadership teams across Western Canada and the PNW US.
Please contact Ally Bodnar at 604-298-7795 or firstname.lastname@example.org for more information.
COURSE REGISTRATION CANCELLATIONS, TRANSFERS & REFUNDS:
Cancellations received at least 14 business days prior to the course date will result in a full refund.
Cancellations received less than 14 business days but more than 7 full business days prior to the course date are subject to an administration fee of $100 per day for full and half-day seminars, or $25 for breakfast sessions.
Registrants who do not show up for a course, and/or who do not notify ICBA at least 7 full business days prior to the course date will be assessed the full cost of the course. There will be no refunds or credits in this case.
Substitution of attendees is permitted up to and including the day of the course.
COURSE CANCELLATION BY ICBA:
ICBA may have to postpone or cancel courses due to insufficient enrolment, in which case ICBA’s liability will be limited to a refund of the registration fee.