Independent Contractors and Businesses Association (ICBA)

Developing Skills For Effective Conflict Resolution and Intervention (Afternoon Session)
Date
Tuesday, March 17th, 2020
Location
Kitimat Valley Institute
1352 Alexander Avenue
Kitimat, BC
V8C 1A2
Google Map
Registration Deadline
Tuesday, March 17th, 2020
Event Description
It’s impossible to avoid conflict entirely, but poor communication or interpersonal tension can cause disagreements to flare up into resentment or worse. This half-day workshop will help you learn to resolve conflict and create a smoother work or personal environment.
 
Some of the topics we will cover include:
 
• Understanding yourself and Personal Needs
• Effective Listening Skills
• Asserting Your Needs Clearly
• Problem Solving with Flexibility
• Managing Impasse and Disagreements
• Building Agreements that Work
 

Instructor: Jeffrey Cartwright's background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000.  He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.

 

What previous participants said:
“Instructor is very good at engaging the class.”
“Coping skills were presented very well.”
“Excellent instructor!"
Contact & Support

Please contact Ally Bodnar at 604-298-7795 or training@icba.ca for more information.

Pricing
All prices in Canadian dollars
Ticket Price
Attendee Registration For Workshop
ICBA Member $200.00
Non-Member $250.00
Special Promotion: Group Discount
Register 2 employees and SAVE 10% off each additional registration!
Agenda
12:00pm - 12:30pm
Registration
12:30pm - 4:30pm
Workshop
Cancellation &
Refund Policy

COURSE REGISTRATION CANCELLATIONS, TRANSFERS & REFUNDS:

 

Cancellations received at least 14 business days prior to the course date will result in a full refund.

 

Cancellations received less than 14 business days but more than 7 full business days prior to the course date are subject to an administration fee of $100 per day for full and half-day seminars, or $25 for breakfast sessions.

 

Registrants who do not show up for a course, and/or who do not notify ICBA at least 7 full business days prior to the course date will be assessed the full cost of the course. There will be no refunds or credits in this case.

 

Substitution of attendees is permitted up to and including the day of the course.

 

COURSE CANCELLATION BY ICBA:

 

ICBA may have to postpone or cancel courses due to insufficient enrolment, in which case ICBA’s liability will be limited to a refund of the registration fee.

 

 
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